Privacy Policy
Confidentiality and security are essential values for STARLOOP, SL and, consequently, we assume the commitment to guarantee the User’s privacy at all times and not to collect unnecessary information. Next, we provide you with all the necessary information about our Privacy Policy in relation to the personal data we collect, explaining:
Who is responsible for processing your data?
For what purposes we collect the data we request.
What is the legitimacy for its treatment?
How long do we keep them for?
To which recipients your data is communicated.
What are your rights?
1. RESPONSIBLE FOR THE TREATMENT
Starloop, SL
CIF: B25722125
Avda. Onze de Setembre nº4 baixos
25005 Lleida
Hereinafter, “Starloop”, “We” or the “Responsible for the Treatment”.
2. PERSONAL DATA
Personal Data refers to any information or data that can directly or indirectly identify you. Personal Data includes information such as name and surname, or email address, among others. It could also include numerical identifiers such as the IP address of your computer, as well as the information we obtain through cookies.
This Privacy Policy covers all data collected and used by Starloop.
Hereby, the user (you) guarantees that the Personal Data provided is true and accurate, and undertakes to notify any change or modification thereof. Any loss or damage caused to the Platform, to the Treatment Manager or to any third party through the communication of erroneous, inaccurate or incomplete information in the forms, will be the exclusive responsibility of the user.
In some cases, you provide us with your Personal Data directly (for example, when you contact us), or in other cases we collect it (for example, by using cookies to understand how you use our website).
3.PURPOSES, LEGITIMATION AND CONSERVATION of the processing of data sent through:
CONTACT FORMS
Personal data collected: name, email address and telephone number.
Purpose: Provide a means for you to contact us and address your queries and/or requests, including by electronic means.
Legitimation: Your consent when requesting information through our contact forms.
Conservation: Once your request has been resolved through our form or answered by email, if it has not generated a new treatment.
SUBSCRIPTION FORM TO OUR NEWSLETTER
Personal data collected: Email address.
Purpose: Sending our commercial newsletter and informative and advertising communications about our products or services that are of interest to you, including by electronic means.
Legitimation: Your express consent when subscribing to our commercial emails and/or newsletters.
Conservation: Until the consent is revoked and the cancellation of the service is requested.
SENDING EMAILS (hello@starloopstudios.com)
Personal data collected: Email and other data that you provide us in the communication.
Purpose: Answer your requests for information, attend to your requests and respond to your queries or doubts. In case of receiving your CV, your personal and curricular data may be part of our database to participate in our present and future selection processes.
Legitimation: Your consent when requesting information through the email address or sending us your data and CV to participate in our selection processes.
Conservation: Once your request has been answered by email, if you have not generated a new treatment. In the case of receiving your CV, your data may be kept for a maximum year for future selection processes.
INSTANT MESSAGING SERVICE
You have an internal instant messaging system to communicate directly with us. In these cases, you will be free to communicate any type of information, including personal data.
Personal data collected: Any data that you provide us in the communication.
Purpose: The personal data will be consulted and processed by Starloop in order to contact you, respond to your questions and/or requests, measure your satisfaction, control the quality of the service, improve loyalty and send recommendations or content based on your interests.
Legitimation: The user’s consent when requesting information through the chat, as well as our legitimate interest.
Conservation: Once your request has been resolved and/or your request has been met.
Obligation to provide us with your personal data and consequences of not doing so.
The provision of personal data requires a minimum age of 14 years, or where appropriate, have sufficient legal capacity to contract.
The personal data requested is necessary to manage your requests and/or provide you with the services you may contract, so if you do not provide them to us, we will not be able to serve you correctly or provide you with the service you have requested.
In any case, we reserve the right to decide whether or not to include your personal data and other information in our databases.
4.RECIPIENTS OF YOUR DATA
The Personal Data we collect from you may be processed by the Data Controller, on the legal basis of legitimate interest and/or to comply with administrative purposes.
Your data may be communicated to:
Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as in our software and applications that may contain data about you.
Third parties that help us provide digital services, CRM, web analytics and search engine.
Advertising, marketing and digital media agencies to help us deliver advertising, marketing and campaigns, to analyze their effectiveness and to manage your contact and questions.
Third parties for compliance with legal regulations.
We will ensure that any communication of your personal information that we or those third parties with whom we share your personal information, comply with the legislation that is applicable to us.
5.RIGHTS IN RELATION TO YOUR PERSONAL DATA
Any person can withdraw their consent at any time, when it has been granted for the processing of their data. In no case, the withdrawal of this consent conditions the execution of the subscription contract or the relationships generated previously.
Likewise, you can exercise the following rights:
Request access to your personal data or its rectification when they are inaccurate.
Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Request the limitation of your treatment in certain circumstances.
Request opposition to the processing of your data for reasons related to your particular situation.
Request the portability of the data in the cases provided for in the regulations.
Other rights recognized in the applicable regulations.
Where and how to request your Rights: By writing to the person in charge at your postal or electronic address (indicated in section 1), indicating the reference “Personal Data”, specifying the right that you want to exercise and with respect to what personal data.
In case of disagreements with the company in relation to the processing of your data, you can file a claim with the Data Protection Agency (www.agpd.es).
6.SECURITY OF YOUR PERSONAL DATA
With the aim of safeguarding the security of your personal data, we inform you that we have adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided from its alteration, loss and unauthorized treatment or access. authorized.
7.UPDATING YOUR DATA
It is important that in order for us to keep your personal data updated, you inform us whenever there has been any change in them, otherwise, we are not responsible for their veracity.
We are not responsible for the privacy policy regarding the personal data that you may provide to third parties through the links available on our website.
8.CONTACT
If you have any questions or concerns about the way we treat and use your personal data or wish to exercise any of the rights described above, please contact hello@starloopstudios.com
March 2019
